Clinical Coordinator

Application Deadline: 31/08/2026

Overview

Join Intercare Hospital as our Medical Coordinator, a pivotal position where you will serve as the essential connection point among patients, medical staff, insurance providers, and the customer service team. This high-impact role brings together comprehensive responsibilities in case management and coordination, ensuring every patient experiences consistent, seamless care from admission through discharge. By expertly overseeing case flow and maintaining crystal-clear communication across all internal and external partners, you will directly elevate our service standards and contribute significantly to the collaborative excellence and continued development of Intercare Hospital.

RESPONSIBILITIES

1. Patient and Communication Liaison

Act as the key point of contact connecting physicians, patients, insurance providers, and B2B partners.
Support efficient communication by delivering timely case updates and ensuring concerns are addressed promptly.
Maintain visibility of each case by providing consistent, clear updates to patients, their families, and internal teams.

2. Insurance Partnership Management

Maintain and strengthen relationships with insurance providers.
Oversee claims coordination, pre-approvals, and all required documentation.
Identify opportunities to streamline processes and improve insurance collaboration.
Work closely with the Onsite Team to manage and streamline insurance processes and support case-related needs.
Manage and guide junior staff in all areas of medical coordination to ensure efficient and high-quality service delivery.

3. Business Development & Partnership Coordination (General)

Support the execution and enhancement of new and existing business partnerships.
Ensure effective follow-up, service delivery, and performance reporting to partners.

4. Embassy Liaison (All team members)

Serve as the hospital’s primary contact for embassies based in Phnom Penh.
Coordinate medical support, case updates, and required documentation for embassy-referred patients.
Foster and maintain strong relationships to expand embassy partnerships and engagement.

5. Internal Case Management & Coordination

Coordinate patient cases across medical and support teams to maintain smooth and efficient care flow.
Ensure patients receive comprehensive, end-to-end support throughout their hospital journey.
Escalate issues promptly, monitor resolutions, and uphold high service standards.

QUALIFICATION

Strong communication and coordination skills, with the ability to manage multiple stakeholders simultaneously.
Experience in medical case management or related healthcare coordination roles.
Knowledge of insurance processes and medical claim requirements.
Proven ability to build and maintain partnerships (insurance, embassies, or corporate).
Problem-solving and organizational skills with attention to detail.
Professional demeanor suitable for hospital, embassy, and business environments.
Proficiency in English (oral and written); additional language skills are an advantage.

HOW TO APPLY

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4×6) through recruitment@intercarehospital.com