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Officer, Social Media & Community

Application Deadline: 30/04/2026

  • Phnom Penh, Cambodia

Overview

We are looking for an entry-level Officer, Social Media & Community to manage our social media community and act as the bridge between Marketing and Customer Service. You will handle all inbound inquiries, facilitate appointments, and guide customers who purchase Health Packages online through our e-commerce.

In this role, you will also provide vital support in content creation, digital marketing, and media coordination. You will assist in producing social media content, executing digital campaigns, and organizing media outreach to ensure all activations and events are well-aligned with the overall marketing direction set by the Head of Marketing.

RESPONSIBILITIES

Community Engagement & Management

  • Inquiry Management: Monitor and respond to all comments and Direct Messages (DMs) across social platforms (FB, IG, TikTok, etc.) promptly.
  • Appointment Facilitation: Actively convert social inquiries into bookings by gathering details and coordinating directly with the Customer Service team.
  • E-Commerce Coordination: Guide customers who purchase Health Packages online; ensure they understand the next steps and coordinate with CS to schedule their redemption/visit.

 

Content & KOL Support

  • Publishing & Copywriting: Work with Digital Marketing to schedule posts and write engaging, creative captions.
  • Creative Input: Contribute ideas for social media campaigns that drive community interaction.
  • KOL Support: Assist in coordinating Influencer/KOL activities and monitor their content performance.

QUALIFICATION

Qualifications:

  • Bachelor’s degree in Marketing, Communications, or related field.
  • 1–3 years of experience in community management, social media, or e-commerce engagement.
  • Strong written and verbal communication in English and Khmer.
  • Familiarity with e-commerce operations (orders, delivery, promotions) is a plus.
  • Good understanding of digital and social media trends.
  • Proactive, patient, and detail-oriented, with strong customer service mindset.
  • Knowledge of social media analytics tools (e.g., Meta Business Suite, TikTok Analytics, Hootsuite).

 

Required Skills & Competencies:

  • Customer-focused communication
  • Problem-solving and coordination
  • Empathy and active listening
  • Collaboration and cross-department communication
  • Time management and adaptability

HOW TO APPLY

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4×6) through recruitment@intercarehospital.com

SUBMIT APPLICATION